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89%
9 out of 10 consumers are more likely to make a repeat purchase following a positive customer service experience.
61%
Studies reveal that a majority of 6 out of 10 consumers would opt for a new brand after experiencing a single instance of poor customer service.
75%
Despite the advancements in technology for automated solutions, studies show that 7 out of 10 consumers still prefer to interact with a human representative.
Home Grown
Our customer support team comprises both trained agents and advanced technology that are integrated in-house. Xcelerators customer support agents are direct employees who receive rigorous training, and we take pride in their expertise. This is reflected in the exceptional service that your customers will receive.
Equipped with cutting-edge internal technology, our team is empowered with instant access to customer order information. Our advanced tracking system monitors orders from over 15 marketplaces, enabling us to locate products at any stage of processing, address listing-related inquiries specific to each channel, and efficiently manage returns and refunds.
With a team of professionals, we have developed a unique marketplace integration platform that enables us to monitor the listing health of your products throughout the entire e-commerce landscape.
We have established an internal customer experience team that is well-versed in your products and can promptly respond to any customer inquiries, around the clock, every day of the year.
Our success stories provide insight into how we've fueled brand growth. Take a deep dive to discover what a genuine partnership can achieve.
One Partner for all your Ecommerce needs
Channels
Our marketplace team communicates with dedicated representatives from the world's largest e-commerce platforms on a daily basis.
Content and Creative
Our team of content experts guarantees that your brand's content is concise, informative, and optimized for conversion on over 15 marketplaces and retail channels.
Marketing and Merchandising
We skillfully oversee your investment to increase customer conversion rates, generate more reviews, and retarget your audience, leading to a swift sales velocity with a return on ad spend (ROAS) of up to 27x.
Software and Tech
With a team of professionals, we have developed a unique marketplace integration platform that enables us to monitor the listing health of your products throughout the entire e-commerce landscape.
Customer Service
We have established an internal customer experience team that is well-versed in your products and can promptly respond to any customer inquiries, around the clock, every day of the year.
Proof is in the Numbers
Our success stories provide insight into how we've fueled brand growth. Take a deep dive to discover what a genuine partnership can achieve.